onstar business solutions

ONSTAR BUSINESS SOLUTIONS™

CONNECTING FLEETS

General Motors Fleet understands that today’s businesses need vehicles to work and data to thrive. That’s why our Connected Services is now OnStar Business Solutions™. No matter your size or industry, OnStar Business Solutions™ gives you a variety of ways to connect, protect and get the most out of your fleets. We can provide your business with actionable insights that can help it operate more efficiently. With OnStar®, you get the experience that comes from spending over 20 years developing the technology and know-how to help drivers stay safe and vehicles secure.

ONSTAR SAFETY SERVICES

Tools that help protect drivers on the road.

SAFETY AND SECURITY

You need to ensure your drivers are safe, your assets are secure and your fleet is on track. OnStar® has specially trained Advisors standing by 24/7 to help your drivers in the event of a crash, a vehicle theft or even a medical emergency.

EMERGENCY SERVICES

With Emergency Services, if a driver has a medical emergency on the road, pushing the red Emergency button connects them to an OnStar® Emergency-Certified Advisor who can provide crucial medical assistance until First Responders arrive.  

AUTOMATIC CRASH RESPONSE

Automatic Crash Response can use built-in sensors to automatically alert an OnStar Emergency-Certified Advisor of an accident. The Advisor can use GPS technology to locate the driver’s vehicle and send for help — even when the driver can’t ask for it.

STOLEN VEHICLE ASSISTANCE

With Stolen Vehicle Assistance, once law enforcement confirms one of your vehicles has been stolen, OnStar Advisors are ready to help authorities recover it quicker and safer.
Remote Ignition Block™: A remote signal that blocks the engine from restarting once it’s turned off.
Stolen Vehicle Slowdown®: After police confirm conditions are appropriate, OnStar can send a signal to gradually slow the vehicle’s speed to help the authorities apprehend the thief and recover the vehicle.

TURN-BY-TURN NAVIGATION

When a route gets blocked or traffic unexpectedly backs up, drivers can keep their eyes on the road and have directions downloaded right to the vehicle by using Turn-by-Turn Navigation. Advisors can also send destinations to the vehicle’s in-dash navigation system (if equipped).

ROADSIDE ASSISTANCE

When drivers need a tow, have a flat tire or run into other problems on the road, Roadside Assistance is available at the push of a button to connect with an Advisor who can help get things moving again.

ASSURANCE

For businesses focused on helping drivers stay safe and their property secure.

EMERGENCY SERVICES

With Emergency Services, if a driver has a medical emergency on the road, pushing the red Emergency button connects them to an OnStar® Emergency-Certified Advisor who can provide crucial medical assistance until First Responders arrive.  

STOLEN VEHICLE ASSISTANCE

With Stolen Vehicle Assistance,once law enforcement confirms one of your vehicles has been stolen, OnStar Advisors are ready to help authorities recover it quicker and safer.
Remote Ignition Block™: A remote signal that blocks the engine from restarting once it’s turned off.
Stolen Vehicle Slowdown®: After police confirm conditions are appropriate, OnStar can send a signal to gradually slow the vehicle’s speed to help the authorities apprehend the thief and recover the vehicle.

AUTOMATIC CRASH RESPONSE

Automatic Crash Response can use built-in sensors to automatically alert an OnStar Emergency-Certified Advisor of an accident. The Advisor can use GPS technology to locate the driver’s vehicle and send for help — even when the driver can’t ask for it.

Injury Severity Prediction: Data collected at impact can help predict the likelihood of severe injuries. Crash data can help OnStar Advisors inform First Responders about the situation, so your drivers receive the help they need.

DRIVER REMOTE ACCESS

Provides your business with streamlined diagnostic insights, directions and the ability to use the vehicle mobile app as a key fob on their smart phone.

REMOTE COMMANDS

Remote Commands puts the power of the key fob on your smartphone. Drivers can remotely start and stop the engine, control the locks, and activate the horn and lights using the vehicle mobile app if properly equipped.

DIRECTIONS ON THE GO

Directions On The Go sends directions to your in-vehicle navigation system from the mobile app of properly equipped vehicles.

VEHICLE DIAGNOSTICS

Provides drivers with information about select vehicle systems. Get alerts for tire pressure, oil life, fuel level and more through the vehicle mobile app if properly equipped.  

ONSTAR VEHICLE INSIGHTS™

Keep track of your daily operations and get the information you need to make better, more informed decisions with OnStar Vehicle Insights

DRIVER PERFORMANCE INSIGHTS

Provides owners and managers with driver information and real-time alerts. Facets of driver data are collected and organized from sudden acceleration and hard braking, speed violations, how long vehicles remain in locations and notifications when it crosses a customizable bounty that can be as small as a parking lot or as large as a country.

TRIP SUMMARIES

Record and reference trip histories across your fleet and find efficiencies in your routing. Consider more than traffic and keep track of how your fleet moves over time.

VEHICLE LOCATION AND DIAGNOSTICS

Vehicle Location And Diagnostics lets you see your fleet move in real-time and get alerts on things like oil life, fuel efficiency and preventative maintenance schedules to avoid costly downtime.

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API & DATA SERVICE

There is no one-size-fits-all solution for your business. That’s why we offer an extensive range of API services that can be integrated into the applications of a wide variety of telematic service providers and fleet management companies.

ADVANCED AUTOMATIC CRASH NOTIFICATION (AACN)

Advanced Automatic Crash Notification (AACN) provides insightful crash-related data from the vehicle, such as were there multiple points of impact; were the air bags deployed or seat belt pretensioners engaged; what was the maximum delta-v, vehicle direction upon impact and vehicle location; if the front passenger seat was occupied; and the time stamp from when the incident occurred.

DIAGNOSTIC TROUBLE CODE (DTC) NOTIFICATION

Receive diagnostic trouble code information for high-severity DTCs, including information such as description and recommended corrective action.

SERVICE FIELD RECALL NOTIFICATION

Provides information regarding an open service recall on the vehicle, including the NHTSA recall number, manufacturer recall number, recall description and safety risk description.

HARD BRAKING, HARD ACCELERATION AND DRIVER SEAT BELT

Reports hard braking, hard acceleration and driver seat belt information from the vehicle. The hard braking and hard acceleration events are triggered when the vehicle exceeds a predefined deceleration or acceleration threshold. Driver seat belt status is reported at ignition ON, at ignition OFF and anytime the driver seat belt status changes during the drive cycle (trip).

IN-VEHICLE COACHING

In-Vehicle Coaching gives fleet managers and drivers information regarding specific driving behavior(s) to help create awareness and encourage safe driving habits. Driving behaviors included in this service are: driver safety belt status, hard braking, hard acceleration, posted speed and maximum speed.

PRE-DELIVERY

Pre-delivery provides insight into the vehicle’s location, as well as its odometer, tire pressure, fuel level and battery charge — at every ignition OFF from the time the vehicle has been shipped until the vehicle is reported sold.

TELEMETRY

Telemetry provides vehicle information, such as vehicle location, speed, ignition status, change in fuel level, tire pressure, oil life and DEF level, at regular intervals.

TRANSACTIONAL API CALLS

A single discrete request from the user to perform specific remote vehicle commands, such as lock and unlock door(s), honk horn and flash lights, and remote start and stop. Also, the user can retrieve certain vehicle information, such as vehicle location, diagnostics and electric vehicle-charge information.

REMOTE VEHICLE ENABLE AND REMOTE VEHICLE DISABLE

An API that allows the user to remotely enable or disable the vehicle’s engine (subject to limitations).

WI-FI CONTROL

Provides the ability to remotely enable or disable the Wi-Fi® Hotspot as well as view and modify the SSID and password.

TELEMATIC SERVICE PROVIDERS AND FLEET MANAGEMENT COMPANIES

General Motors Fleet can help you find a variety of Telematic Service Providers and Fleet Management Companies to help you get the most out of your fleet’s data.

FLEET COMPLETE

Manage your fleet with Fleet Complete to help reduce costs and downtime while maximizing productivity and efficiency.  

EXPLORE FLEET COMPLETE

GEOTAB®

Optimize your fleet with high-performance technology from Geotab that’s scalable, flexible and can be customized to suit your business needs.

EXPLORE GEOTAB

SALESFORCE MAPS

Brings you up-to-the-minute automation, reporting, tracking and analytics, allowing your fleet to run at its optimal efficiency — all inside your CRM system with Salesforce maps.  

EXPLORE SALESFORCE MAPS

SPIREON

Spireon FleetLocate® allows you to track and manage your fleet with powerful insights and advanced alerts using your vehicle’s existing OnStar hardware.

EXPLORE SPIREON

VERIZON CONNECT

Verizon Connect Fleet for GM enables management of a mobile workforce for location tracking, route management and driver safety coaching via the back office or mobile devices.  

EXPLORE VERIZON CONNECT

DONLEN

Reduce operating costs by measuring and managing your fleet’s impact on your bottom line. Get meaningful consulting insights and actionable recommendations backed by real-time data.  

EXPLORE DONLEN

ELEMENT FLEET

Comprehensive fleet management solutions, unrivaled dedication and continuous collaboration ensures clients across industries drive unprecedented value for their organization.  

EXPLORE ELEMENT FLEET

ARI

ARI invests in people, processes and technology to empower our clients in achieving a competitive advantage.

EXPLORE ARI

MERCHANTS FLEET

Fleet leasing is available to keep your business scalable and allow you to react to changes in the market at a moment’s notice.

EXPLORE MERCHANTS FLEET

LESS ABOUT OUR PROVIDERS

AVAILABLE 4G LTE Wi-Fi® HOTSPOT

You can help keep your drivers productive when they’re away from the office or jobsite with the available in vehicle 4G LTE Wi-Fi® Hotspot. Connect up to 7 devices at once, within 50 feet of the vehicle and get data plans that let you share, pool or enjoy unlimited data between fleet vehicles.

EXPLORE AT&T DATA PLANS

EXPLORE PACKAGE PRICING OPTIONS

Take a moment to familiarize yourself with the pricing plans of OnStar® Business Solutions. If you have any questions, your OnStar® Fleet Account Executive can walk you through the plans to help you select the one that works best for your business and your budget.

SAFETY AND SECURITY

SAFETY & SECURITY

TERM

RPO

PRICE

24 MONTHS

POJ

$420 OR $19.99/MO

36 MONTHS

POK

$578 OR $17.50/MO

48 MONTHS

POL

$698 OR $15.50/MO

ASSURANCE

TERM

RPO

PRICING

24 MONTHS

P1S

$210 OR $9.99/MO

36 MONTHS

P1T

$330 OR $9.99/MO

48 MONTHS

P1U

$450 OR $9.99/MO

DRIVER REMOTE ACCESS

TERM

RPO

PRICING

24 MONTHS

POM

$210 OR $9.99/MO

36 MONTHS

PON

$330 OR $9.99/MO

48 MONTHS

POD

$450 OR $9.99/MO

ONSTAR VEHICLE INSIGHTS

ONSTAR VEHICLE INSIGHTS

TERM

RPO

PRICING

MONTH TO MONTH

$15.99/MO PER VEHICLE + TAXES

ONSTAR SAFETY SERVICES PLAN DETAILS
ONSTAR VEHICLE INSIGHTS PLAN DETAILS

For more information on OnStar Business Solutions, contact your OnStar Fleet Account Executive.

CONTACT AN ONSTAR FLEET REP
VISIT ONSTAR.COM

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  • Connected services include navigation services and Remote Access Plan. Data plans offered by AT&T. Services subject to user terms and limitations. Certain services require working electrical system, cell reception and GPS signal. OnStar links to emergency services. Visit onstar.com for details. Availability subject to change.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations.

  • Read the vehicle owner's manual for important safety or driver assistance feature limitations and information.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. See onstar.com for details and limitations.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations. Stolen Vehicle Assistance requires armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss.

     

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations. Advisor-based Turn-by-Turn Navigation is subject to user terms and limitations and varies by vehicle model. Map coverage available in U.S., Puerto Rico and Canada.

  • Roadside service provided by Allstate Roadside Services.

  • Remote Access Plan does not include emergency or security services. See onstar.com for details and limitations. Lock/Unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system.

     

  • Requires subscription to Remote Access Plan or Unlimited Access Plan. Services are subject to user terms and limitations and vary by vehicle model. Unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system. Visit onstar.com for more details.

  • Unlock features requires automatic locks.

  • Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. Map coverage available in the U.S., Puerto Rico and Canada. See onstar.com for details and limitations.

  • Terms Apply. Available on select properly equipped 2015 model year and newer GM vehicles (excludes Volt, Low Cab Forward Trucks and GM vehicles built without OnStar Hardware, which includes but is not limited to select base Chevrolet and GMC trucks). Requires an active connected vehicle services plan. Fees, services, and availability subject to change without notice. Applicable taxes not included. Does not include emergency or security services. Diagnostics capabilities vary by vehicle model. Not all issues will deliver alerts. See onstarvehicleinsights.com for details and limitations.

  • Diagnostics capabilities vary by vehicle model. Not all issues will deliver alerts. See onstarvehicleinsights.com for details and limitations.

  • Service is designed to locate compatible connected vehicles in U.S., Canada, and Mexico only. Eligibility varies by vehicle model. Functionality varies by mobile device. Message and data rates may apply. Terms and limitations apply. See onstar.com for details.

  • Diagnostics capabilities vary by vehicle model. Not all issues will deliver alerts. See onstarvehicleinsights.com for details and limitations.

     

  • Requires an active/paid OnStar Safety & Security or Assurance subscription.

     

  • In-Vehicle Coaching’s Posted Speed monitoring feature will be disabled for any vehicle whose infotainment system privacy settings are set to mask the vehicle’s location. Vehicles must have the latest software in order to maximize connected services. Software updates can be installed via Over-the-Air updates or by visiting a GM dealership.

  • Once the OnStar account is created, data provided via the Pre-Delivery Data Service will no longer be available and the vehicle will need to be opted into Telemetry to receive location and other vehicle-related information.

     

  • Location information (latitude/longitude) may not be available on vehicles equipped with infotainment systems that provide privacy capabilities that allows the driver to mask the vehicle location.

     

  • Service varies with conditions and location. Requires active service plan and paid AT&T data plan. See gmfleet.com/onstar-business-solutions for details and limitations.

  • The vehicle must be on or Retained Accessory Power must be active.

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