We're Here to Help | Relief Assistance | GM Fleet

STANDING WITH FLEETS AND STANDING BY TO HELP

General Motors Fleet wants you to know that we’re by your side during this uncertain time. As your fleet team, we can help provide you with personalized help and customized solutions as you manage this fast-moving situation. We believe that the best way to get through this is together, so our Fleet Account Executives (FAEs) are ready to assist you with your fleet needs.


A MESSAGE FROM ED PEPER

I want you to know that GM Fleet is still here to service your fleet needs. Our team will continue to communicate with you on a regular basis to help make sure your fleet stays up and running. If, in the interim, you have concerns about your orders or deliveries, or other questions that concern your fleet, please reach out to your GM Fleet Account Executive, who will help do what is necessary to get answers to your questions.


Together, we will get through this and get back to normal. Until that time comes, please know that we are here for you and will continue to serve all of your Fleet needs.


Thank you for your business and your partnership. Stay safe!


With Warmest Regards,

Ed Peper
U.S. Vice President
General Motors Fleet  


HOW CAN WE HELP YOUR BUSINESS?

KEEPING YOUR FLEET MOVING FORWARD

As we work through this situation together, your Fleet Account Executive can act as a point person for your fleet needs. They are standing by to assist you with concerns you may have, including questions about service, orders and deliveries.

HELP WITH CURRENT GM FINANCIAL BUSINESS CUSTOMER SERVICING

GM Financial will automatically waive late fees assessed March 1 through April 30. There’s no need to contact us, the fees will be automatically waived. If you are seeking additional payment options, we ask that you contact GM Financial.

 

  • Text BIZ to 53721
  • Call the GM Financial Business Customer Experience team at 1-855-501-5563

ONSTAR® CRISIS ASSIST AVAILABLE FOR ALL FLEET CUSTOMERS

General Motors is activating OnStar Crisis Assist services for all fleet customers. This includes:

  • Access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations
  • Routing assistance to COVID-19 testing facilities near you
  • Connecting to family members, Emergency Medical Dispatch and First Responders

GM JOINS THE FIGHT 

See how General Motors is working around the globe to support our customers, employees and community during the COVID-19 pandemic. 

REMEMBER WE’RE HERE FOR YOU

Your Fleet Account Executive is an ally for your business today and tomorrow. We’re here to face these challenges together.  

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