A. The General Motors Common Fleet Account Number (FAN) is used to identify qualified fleet customers. It is used by all divisions of GM to process orders, track vehicle production, and identify those customers who may be eligible for fleet incentives in conjunction with the purchase or lease of new GM cars and trucks.

A. A qualified fleet customer is defined as any company that purchases or leases five or more new vehicles for use in their business during a running 12 month period or owns and operates 15 or more vehicles solely for use in its operations. In addition, a customer may qualify if they own or lease 15 for use in its operations. All political subdivisions and public utilities automatically qualify as fleet customers.

A. Qualified customers can apply for a FAN at any GM franchised dealer. Dealers submit applications via the web. Responses to applications are returned to the applying dealer via e-mail.

A. The FAN remains in effect as long as the customer meets the eligibility requirements set forth to be a General Motors fleet customer.

A. Vehicles that are integral to a business are defined as "commercial." These dedicated "work" vehicles make businesses run. In many cases, these vehicles are modified to enhance their ability to better serve their owners. Plumbers, construction workers, or delivery drivers, for example, sometimes need a vehicle that is specially equipped for their day-to-day business operations. The volume requirements of commercial customers varies dramatically. Some customers such as tradespeople operate one vehicle at a time. However, other customers operate several thousand vehicles.

A. Our Fleet Tools Help Desk can help you navigate our Website; contact them at 1-877-9FLEET9.

A. Your user setup does not allow you to access this application. If you feel this is an error, contact the Fleet Tools Help Desk at 1-877-9FLEET9 and provide information on your business need for accessing this application.